At the Tax and Customs Administration, Terry developed and implemented a comprehensive risk management strategy for a division with more than 7,500 employees, organizing and leading strategic risk assessments for senior management. In addition, he transformed management reports from accountability documents into management tools focused on strategic results and societal value. Instead of continuing to rely on rigid, backward-looking reports, he provided senior management with a reliable compass.
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When guiding transformations within organizations of this size, it is crucial to anticipate resistance, such as management’s natural hesitation to let go of traditional, detailed reports out of fear of losing insight and control. By consciously guiding senior management step by step and helping them experience that managing by high-level priorities actually leads to better control and clarity, genuine commitment and a smooth transition are fostered.